You are entitled to cancel your order from the time you placed the order to 14 days after you receive the order, except if:
The item is a made to order bespoke item.
Please get in contact as soon as possible if you wish to cancel ore return the item by calling or emailing us via the details found on our Contact Us page.
If the order has not yet been despatched from our location, then we will return any costs paid in full to the original payment method.
If the order has already been despatched but is within 14 days of receipt, then you will need to return it to us before we are able to issue a refund. You have an additional 14 days from after you notify us to do this. Any returns outside the total 28 day time period may be refused, offered a voucher to the same value or incur a re stocking charge of 20%.
If the item(s) are no longer required, please return all items in an unused and original state, within the 28 day time frame as above. Please contact us via email or telephone before returning so we can take details of the expected return and issue a returns form along with details of the original purchase. Once received and inspected, we will issue a full refund for the goods only Any extra delivery service costs will not be reimbursed.
If the item is faulty or broken upon arrival, then we will offer you a replacement or a full refund including delivery. We will ask for two images of the damage to pass on to our supplier/carrier. In most cases, we will require the item back for testing to confirm the fault. Please ensure you notify us within 24 hours of receiving the goods should any damages occur.